Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.
1. Terms of Return:
- Returns can be initiated within 7 days from the date of delivery.
- The item must be returned in its original condition, unworn, unwashed, and with all tags attached.
2. State of Return:
- Items must be in unused and unworn condition.
- Any product that has been used, washed, or has missing tags will not be eligible for return.
- Damaged or defective products can be returned, and we will arrange for a replacement or refund.
3. Reasons for Return:
- Damaged or Defective Items: If the product is damaged or defective, please contact our customer service team within 48 hours of receiving the product.
- Incorrect Product: If you received the wrong item, please contact us immediately so we can send you the correct product.
- Size Issues: If the size is incorrect (e.g., ordered size doesn’t fit), we will provide you with a replacement subject to availability.
4. Process for Return:
- To initiate a return, contact our customer service at CONOSLT@yahoo.com or call us at +91-8429004014 within the return window (7 days).
- Provide your order number, reason for return, and pictures (if applicable) of the product in its current state (damaged, incorrect, etc.).
- After confirmation, we will provide you with a return address and details on how to send the product back to us.
- We will arrange a pickup service for your return (if applicable).
5. Process of Refund:
- Once we receive the returned item and confirm that it meets our return policy, we will initiate a refund.
- Refunds will be processed to your original payment method (credit card, debit card, UPI, or other methods used at checkout).
- Refund will be credited within 7 business days, depending on your payment provider.
- Shipping charges will not be refunded unless the product is defective or we sent the wrong item.
6. Replacement for Damaged/Defective Products:
- If a product is confirmed to be damaged or defective, a replacement will be re-delivered within 7–10 working days after approval.
7. Contact Details:
If you have any questions or concerns, feel free to contact us:
- Customer Service Email: CONOSLT@yahoo.com
- Customer Service Phone: +91-8429004014
- Customer Service Hours: Monday to Friday, 10:00 AM – 6:00 PM IST
We hope you love your purchase, but if not, we’re here to make it right!